PoolShirts.net (First Choice Publishing, LLC)
Store Policies
Delivery
When will I get my order?
It takes 3-7 days to
fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on
international orders. This fee is not in our control and is assessed by your
local customs office. Customs policies vary widely for every country so please
check with your local customs office directly to see if they apply duties and
taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
Pro tip: Package
theft is on the rise— If you’re expecting a home delivery and you know
you won’t be home to accept it, use an address where you know you’ll be!
If
the shipping address was correct, and the package wasn’t left at the
post office or at your neighbor’s, get in touch with us at
sales@poolshirts.net with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Orders
How are your products made?
We work with a
reliable, high-quality print-on-demand drop shipper. They have locations
worldwide, so depending on where you are, your orders are printed and
shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method
includes tracking, you’ll receive a tracking link via email when your
order ships out. If you have any questions about your tracking or
shipment, drop us a line at sales@poolshirts.net.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sales@poolshirts.net within a weeks’ time with photos of the damaged product, your order
number, and any other details you may have about your order. We’ll get
back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns
and exchanges, but if there’s something wrong with your order, please
let us know by contacting us at sales@poolshirts.net.
Do you offer refunds?
Refunds are only offered to
customers that receive the wrong items or damaged items. If any of
these apply, please contact us at sales@poolshirts.net with photos of
wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At
this time, we don’t offer exchanges. If you’re unsure which size would
fit better, check out our sizing charts—we have one for every item
listed on our store, in the product description section. Though rare,
it’s possible that an item you ordered was mislabeled. If that’s the
case, please let us know at sales@poolshirts.net within a week after
receiving your order. Include your order number and photos of the
mislabeled item, and we’ll send you a new one, or issue a refund!